Respite Enrollment & Recruitment Manager
Job Type: Full-time
Direct Report: Camp Admissions and outREACH Director
FLSA Status: Non-exempt
Organization Overview
Victory Junction is a year-round camp facility that provides fully accessible on-site and off-site programming for children with complex medical conditions at no cost to their families. Victory Junction’s adaptive, intentional programming includes summer camp, family weekends, day programs, equine therapy, pediatric patient outreach, and partner programs. By removing all barriers, Victory Junction welcomes children with serious illnesses and chronic medical conditions to experience camp fun, all in a medically-safe environment. Victory Junction is a member of SeriousFun Children’s Network and is accredited by the American Camp Association.
Job Description
The Respite Enrollment & Recruitment Manager of Victory Junction provides the means of fulfilling the mission statement by being the liaison with parents, hospital contacts, and other parties regarding camper recruitment & admissions, application process, and transportation.
Essential Duties and Responsibilities
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
- Develop and refine the application and enrollment process for Respite programs to improve efficiency, clarity, and accessibility for families
- Oversee the full enrollment process for Respite programs, from initial inquiry through final acceptance
- Manage the CampSite admissions system, ensuring camper data is entered, maintained, and tracked accurately and confidentially
- Coordinate and process camper applications, ensuring required documentation is complete and aligned with program eligibility requirements
- Review and filter applications, supporting the Program Team in determining appropriate camper placements based on eligibility, needs, and program goals
- Prepare and organize enrollment materials and documentation for each program session, including medical forms, waivers, and care plans
- Serve as the main point of contact for all families interested in the Respite program, responding to inquiries, providing guidance, and maintaining timely communication throughout the application and enrollment process
- Recruit eligible campers through targeted outreach, community engagement, and partnerships with schools, service providers, and referral sources
- Promote the Respite program through various methods (i.e.. email campaigns, flyers, social media posts, community events, family info sessions, etc.)
- Maintain a comprehensive communication log and ensure consistent follow-up with families regarding application status, deadlines, and missing documents
- Collaborate with the rest of the Operations Team to ensure campers’ needs and preferences are considered in the selection and placement process
- Track enrollment data and provide regular updates and reports on application trends, waitlists, and program capacity
- Support seasonal and program staff with camper information, documentation prep, and logistics for each Respite session
- Ensure all enrollment activities comply with organizational policies, confidentiality requirements, and applicable health and safety regulations
- Develop written literature for the Respite program including general camp information, session programming and policies
- Be present for Respite program check-in and check-out and a selection of Family Weekend and Summer Camp check-in and check-out
- Be an active team player and contribute/promote a positive, professional culture for all
- Foster a culture of Diversity, Equity and Inclusion
- Any other duties assigned
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Prospective employees must be fully vaccinated against Covid-19 and meet other medical requirements as a condition of employment.
Education/Experience
- Bachelor’s degree or equivalent experience with camp experience a plus
- Demonstrated excellence in verbal and written communication
- Ability to work under tight deadlines
- Computer proficiency in Microsoft Office, database management, and word processing
- Any knowledge of medical terminology a plus
Please submit cover letter and resume to ahylton@victoryjunction.org.
Victory Junction is an Equal Opportunity Employer providing equal employment opportunities to all employees and applicants without regard to medical condition, physical ability, race, color, ethnicity, gender, sexual orientation, gender expression, religion, national origin, age, socioeconomic background or any other characteristic protected by federal, state, or local laws. We are committed to diversity, equity, and inclusion and strive to remove barriers and provide opportunity and access for all people.
